FAQs

Why choose us?

As a premium children’s entertainment company, you can rest assured that your child’s party will be a success. We have years of experience and love making kids parties memorable and stress-free. Please take a read of our Google and Facebook reviews so you can see what our happy customers think of us.  All of our entertainers have been handpicked and trained so you can rest assured you are in experienced hands and we do everything to maximize the fun your child’s special day.

Where do you travel to? 

We service Upper and Lower North Shore, Northern Beaches, Inner West and Eastern Suburbs and Southern Suburbs . Please check other locations with us and if we can accomodate, a small travel fee will be incurred.

How do I submit a quote? 

Add the items that you are interested in to your quote. Enter your contact details and one of the team members will be in touch that same day (usually within a few moments). If you haven’t received a call or email, check your junk mail as they often do end up there. You are also welcome to phone/text/email us directly, we look forward to speaking with you! 

Can I get invites?

Yes, we provide FREE customised e-invites for you. Once your deposit has been paid, please let us know the preferred rsvp date so we can send these back straight away! Our graphic designer will add these into a beautiful themed template for you.

What extras can I add on?

You can add on cakes, cupcakes, lolly bags to any booking. If you book one of our signature party packages, these include children's catering, decorations on a beautiful grazing table and you can also opt for a picnic or high tea setting.  

Can we hire more than one entertainer?

You can! If your party has over 15 children, you are required to have two entertainers so that the games and party fun are maximised with a larger group. You are also welcome to hire an additional entertainer even if you have a smaller group. For parties with over 30 children, please get in touch and we can walk you through the various options for large groups.  

PARTY LOGISTICS 

What do I need to provide on the day of my child’s party?

All you need to provide us with is the children and an open space! In terms of space, both indoors and outdoors work well. If you can imagine the number of children you have invited being able to sit in a circle and run around the circle – that is the ideal minimum amount of space. Speak to us if you have any questions about this. 

How do I book?  

Full payment is required to book your party in. Please note, bookings and spaces are not confirmed until full payment has been made. Our system only recognises bookings once payment has been made and we cannot reserve spaces due to the high volume of enquiries. 

What is your cancellation policy? 

Please refer to our Terms and Conditions for more information. You can view these HERE. 

What age are your parties for? 

We have a large range of packages. Our character parties predominantly cater to parties for children aged anywhere from 3 to 9 years old. We also have fun activities such as bath bomb making, pampering, flower crown making, craft and slime which suit children 6 and over. If you have any questions please contact us directly so we can tailor the perfect party for you. 

What do we do if it rains?

If your event is planned outside, you will need to have a backup venue in case of bad weather. View recommended venues HERE

Can you still help if I can’t see the theme/character I’m after? 

We create a lot of our costumes ourselves (yes we have a very clever sewer in our team). We have some very magical character options however if you’re after something different, let us know and we will do our very best to come dressed appropriately! Contact us directly so we can chat further about customizing something special for you!

TIMING

When do you arrive?

Your entertainer will be there a few moments before the nominated party time. If you are booking a signature party, a setup staff member will be there an hour beforehand. We advise specific signature party timing with you. 

When should the entertainment begin? 

If you are having a 2hr party, we suggest the 1.5hrs entertainment to begin 30 minutes after the party start time so that everyone has had time to arrive and settle in.

When is it best to have the cake?

We recommend having the cake at the end of the party because it is a great way to wrap up the party and make the birthday girl/boy feel very special. If you are looking for a fabulous cake, Birthday Fairy is able to make this for you and bring it to the party. 

When can children eat?

We recommend offering kids some food before your entertainer arrives and at the end when the entertainer sings happy birthday to cut the cake.

SAFETY

My child has sensitive skin. Can he/she still have face painting at the party?

Of course! We use only FDA approved face paint so they are safe to use on our little friends!

Do you entertainers have to work with children’s checks?

All of our staff members have to work with children checks, police checks and are covered by insurance.  

BOYS

Can boys participate in the parties too?

YES OF COURSE! Boys love our parties too. The boys love the dancing, games and face paint. We bring special pass the parcel prizes for the boys too!

Do you host boys parties?

Absolutely! Please speak to our team to find out about our characters and lego, sport and slime parties.  

CORPORATE

I am hosting a corporate and/or non-for-profit event. Is this something you can help with?

Yes, we sure can! Please send us an email or give us a call with the details and we can tailor a package for you. We have a wide range of corporate options.

I am a charity after a donation of time or a prize. Can you help?

Of course, get in touch and we would love to discuss how we can support you and the community.

You can give your child the birthday of their DREAMS with party packages from Birthday Fairy.

We are Sydney’s highest-rated children’s entertainment company. Why would you book with anyone else?