FAQs

Why choose us?

As a premium children’s entertainment company, you can rest assured that your child’s party will be a success. We have years of experience and love making kids parties memorable and stress-free.

Please take a read of our Google and Facebook reviews so you can see what our happy customers think of us. 

All of our entertainers have been handpicked and trained so you can rest assured you are in experienced hands and we do everything to maximize the fun your child’s special day.

Where do you travel to? 

We Sydney's North Shore, Northern Beaches, Inner West, East and South.  There is no travel fee applied for suburbs within our travel radius. Please email or call us directly to check we service your area. 

How do I submit a quote? 

Add the items that you are interested in to your quote. Enter your contact details and one of the team members will be in touch that same day (usually within a few moments). If you haven’t received a call or email, check your junk mail as they often do end up there. You are also welcome to phone/text/email us directly, we look forward to speaking with you! 

Why are there no prices?  

We will send you a detailed catalogue with pricing once we find out what you are after. Every event is tailored to the number of children, location and requirements. We ask you to submit a quote to make sure we can give you the accurate price right from the start! 

I’ve paid the deposit, what happens next?  

Excellent work! Our classic party includes a character of your choice to play lots of fun games and activities. Most importantly, we bring everything for all the games/facepaint including music, a speaker, a mat to sit on and quality pass the parcel prize for each child. 

Download our checklist to see the useful party things you should remember when planning a party. 

14 days before the party the remaining payment is due.  

Can I get invites?

Yes, we provide FREE customized e-invites for you. Once your deposit has been paid,  please let us know the preferred rsvp date so we can send these back straight away!

Our graphic designer will add these into a beautiful themed template for you.

What extras can I add on?

You can add on cakes, cupcakes, lolly bags to any booking. If you book one of our signature party packages, these include children's catering, decorations on a beautiful grazing table and you can also opt for a picnic or high tea setting.  

Can we hire more than one entertainer?

You can! If your party has over 15 children, you are required to have two entertainers so that the games and party fun are maximized with a larger group. You are also welcome to hire an additional entertainer even if you have a smaller group.

For parties with over 30 children, please get in touch and we can walk you through the various options for large groups.

 

PARTY LOGISTICS 

What do I need to provide on the day of my child’s party?

All you need to provide us with is the children and an open space! In terms of space, both indoors and outdoors work well. If you can imagine the number of children you have invited being able to sit in a circle and run around the circle – that is the ideal minimum amount of space. Speak to us if you have any questions about this. 

How much will the entertainment cost?

Our packages depend on the number of children, suburb, and package you require. Please contact us so we can provide you with accurate pricing.  

How do I book? 

A deposit of $100 can be paid via credit card or EFT. The remaining balance is due 14 days before the party via EFT.  

What is your cancellation policy?

Please refer to our terms and conditions for more information.

What age are your parties for? 

We have a large range of packages. Our character parties predominantly cater to parties for children aged anywhere from 3 to 9 years old. We also have fun activities such as bath bomb making, pampering, flower crown making, craft and slime which suit children 6 and over. If you have any questions please contact us directly so we can tailor the perfect party for you. 

What do we do if it rains?

If your event is planned outside, you will need to have a backup venue in case of bad weather. Please contact us for our list of fabulous wet weather venues.

Can you still help if I can’t see the theme/character I’m after? 

We create a lot of our costumes ourselves (yes we have a very clever sewer in our team). We have some very magical character options however if you’re after something different, let us know and we will do our very best to come dressed appropriately! Contact us directly so we can chat further about customizing something special for you!

TIMING

When do you arrive?

Your entertainer will be there a few moments before the nominated party time. We don’t have anything to set up and the party fun begins as soon as your entertainer arrives at the nominated entertainment time.

When should the entertainment begin?

If you are having a 2hr party, we suggest the 1.5hrs entertainment to begin 30 minutes after the party start time so that everyone has had time to arrive and settle in.

When is it best to have the cake?

We recommend having the cake at the end of the party because it is a great way to wrap up the party and make the birthday girl/boy feel very special. If you are looking for a fabulous cake, Birthday Fairy is able to make this for you and bring it to the party.

When can children eat?

We recommend offering kids some food before your entertainer arrives and at the end when the fairy sings happy birthday to cut the cake.

 

SAFETY

My child has sensitive skin. Can he/she still have face painting at the party?

Of course! We use only FDA approved face paint so they are safe to use on our little friends!

Do you entertainers have to work with children’s checks?

All of our staff members have to work with children checks, police checks and are covered by insurance.

 

BOYS

Can boys participate in the parties too?

YAS OF COURSE! Boys love our parties too. The boys love the dancing, games and face paint. We bring special pass the parcel prizes for the boys too!

Do you host boys parties?

Absolutely! Please speak to our team to find out about our characters and lego, sport and slime parties.

 

CORPORATE

I am hosting a corporate and/or non-for-profit event. Is this something you can help with?

Yes, we sure can! Please send us an email or give us a call with the details and we can tailor a package for you. We have a wide range of corporate options.

I am a charity after a donation of time or a prize. Can you help?

Of course, get in touch and we would love to discuss how we can support you and the community.